“Effective communications starts with listening” – Robert Gately
Communicating in the workplace as well as any place is a skill that we as college students should be perfecting NOW. Those of us that are Communications majors may be thinking, what do we have to learn that we do not already know? There are many things that we have yet to learn in regards to communicating in a professional setting. The majority of us have had experiences working in retail, the restaurant business, etc. but for the most part we have not had the exposure to a professional workplace that we are able to use our communication skills in.
Among our part-time jobs that many of us hold during the year we have most likely experienced working with a manager or supervisor that had lacked in the communication skills department. According to Richard Slagle “Good communicators know that they must adjust their vocabulary to their audience.” This is very true, especially in the workplace and is a skill that we should all be comfortable with going into any professional workplace.
Communicating to others in a professional atmosphere is crucial to the success of your business. Listening, feedback, and understanding your supervisor all play an essential role in how well you are able to manage and run a business.
Dr. Clinton, a professor from UMES, believes that in order for successful communication to take place in a business atmosphere we must be able to understand what our co-workers are saying and HOW they are saying it. She addresses two major concerns regarding communicating in the workplace. First, we must understand the barriers that can influence effective communication such as “noise” and language differences. Noise can be described as anything that distracts us from receiving a message, such as other people talking, problems outside the workplace, etc. The second most influential barrier is the language differences that can exist between coworkers. Jargon and semantics are the two most common examples of this barrier. Jargon is when we use words that are specific to a particular job or occupation. Semantics is when words can have multiple means for different people.
The most imortant thing to learn is how to effectively communicate what we are thinking to our supervisors or managers by useing the correct language and vocabulary as well as avoiding the “noise” to the best of our abilties. Communicating the message effectively is crucial to how well we will succeed in a professional atmosphere.